There appears to be a fault on my copy of a recently purchased Deutsche Grammophon -CD/DVD/Booklet, how do I get a replacement?
In such a case, please send your faulty disc or booklet with a brief explanation to the following address, where it will be examined. Should we find ourselves responsible for the fault, we will send you a replacement free of charge:
Entertainment Distribution Company GmbH
Quality Control
Joachim Bock
Emil-Berliner-Str. 13
D-30851 Langenhagen
Germany
Has DG discontinued production of the SACD format?
No, although we have reduced the number of SACD releases, we are still actively looking for further opportunities.
An item on your website is not available in my local shop. Why not?
The releases presented in this website are DG's international releases. These are distributed to retailers and marketed to you by separate Universal Classics & Jazz operating
companies in over 40 countries. Each company, at its discretion and within certain limits,
can choose to retain only those items in its local catalogue which sell best in its market.
You can still ask your shop to import an international item, even if not available locally, though this will cost extra.
I have an old recording of which I want a new copy, but it seems not to be available either locally or in your international catalogue. Is there any way still to find it?
Yes. Check our online catalogue using the text search function to find out if any of the repertoire is available on another release under another catalogue number. If you still do not see it, that means that it is currently not available, either as a CD or a download.
This should not be the end of your search however. Have a look at this
website for a list of second hand stores, where you may be able to find out of print CDs that are not yet made available again in this shop as downloads.
Is there a full discography of all the DG releases ever made?
No we are not currently able to offer this service. It is however, still possible to buy old DG catalogues from antiquarian bookselling websites.
Do you have a version of your catalogue suitable for e-mailing to me or one downloadable from your website?
Yes, we will be offering a download of the 2008 printed catalogue in PDF format shortly.
What will be released or re-released by Deutsche Grammophon in the near future?
Please look out for the sub-navigation point "What's Coming", within the "Artists" and "Series & Editions" sections. These show releases for the next six months ahead.
What are DG's plans for DVD-Video and DVD-Audio?
Please see our
DVD for details on our current and future DVD-Video releases.
As for DVD-Audio, we are not releasing DVD-Audio yet. Universal Music Group has not given the green light to the use of this format due to the ongoing negotiations on the copy protection agreement within the industry.
I'm interested in vinyl recordings; do you still press them? Where can I buy them?
Why do you not feature series such as Eloquence, Double and Classikon in your catalogue?
These are local series that are available only in a few countries. We regret that we are not currently able to show information about these series in this website.
